Having an accident or a breakdown when renting a car, it happens! And even if we try not to think about it, these things can happen. So, whatever your plans are, it is always useful to be prepared for this kind of situation, just in case. Leaving with a plan B means leaving less stressed!

Who to call?

In the case of an accident or theft of your rental car, you are required to inform the rental agency and local authorities within 24 hours of the accident. It is preferable, in all cases, to inform the rental company immediately; as they can surely help you organize roadside assistance. Visit www.drivy.co.uk/ for more information about car rental. If you notice any new damage, which has not been noted at the time of taking charge, you must inform the lessor.

Safety and security

In a car accident, it is important to act quickly and well. The first thing to do is to make sure that everyone is safe, check that no one is hurt and keep everyone safe. You may need to contact the emergency services, and to save time, register the corresponding number before you leave, you will be all the more efficient. Hopefully, you'll never have to use it, but it doesn't cost anything to have it in your directory.

Taking pictures for insurance purposes

Once everyone is safe, take pictures of the vehicles involved and the objects affected during the accident. These photos may prove utility to your insurance company later.

Damage caused by an unknown third party

Sometimes, you may find your rental car scratched, damaged or hit in the parking lot. The person in charge has left and you end up with a damaged rental vehicle. In this case, you must once again contact the lessor as soon as possible, and report the damage to the authorities within 24 hours. The same thing applies to any new damage, for example in a car park or in the case of a collision with property of a third party, even if the damage is not serious, the lessor and the authorities must always be informed. Otherwise, the refund request will be considered null and void.


There is another thing to keep in mind: you must obtain an authorization from the landlord for any replacement parts or repairs.

In case of a flat tire

Getting stuck on the road because of a flat tire may happen. In case of problems, you will probably have a spare wheel in your rental car, which you can change yourself. In case of a more serious problem, such as a breakdown, you can contact roadside assistance or call the rental agency. These types of services may be subject to a charge or included in additional insurance offered by the lessor, on site. Take the time to study all the options in order to drive with complete peace of mind!